FAQ
Questions families ask us most.
If you do not see your question here, reach out. Our team is happy to talk through your situation and help you find the right next step.
What services do you provide?
We provide outpatient and intensive outpatient (IOP) behavioral health and substance use treatment for adolescents (ages 13 to 17) and adults (18 and older). Services include individual, family, and group therapy, psychiatric evaluations, medication management, substance use assessments, and care coordination.
How do I get started?
Contact us by phone or through our inquiry form to request an assessment. A member of our team will gather some basic information, answer your questions, and schedule a clinical assessment. The assessment determines which level of care is the right fit.
What is the difference between outpatient and IOP?
Outpatient care typically involves weekly therapy sessions while you continue your normal routine. The Intensive Outpatient Program (IOP) provides multiple structured sessions each week for individuals who need a higher level of support, such as after a hospitalization, crisis, or relapse, while still living at home.
What does a typical week look like?
Schedules vary based on each individual's clinical needs, but these are typical patterns:
- Adult Mental Health IOP
- Typically 3 days per week, approximately 3 hours per treatment day, about 9 to 12 hours weekly. Example schedules: Monday, Wednesday, Friday, 9:00 AM to 12:00 PM, or an evening program Monday, Wednesday, Friday, 6:00 PM to 9:00 PM.
- Adult Substance Use Disorder IOP
- Typically 3 to 5 days per week, approximately 3 hours per day, about 9 to 15 hours weekly.
- Adolescent Mental Health IOP
- Typically 3 to 4 afternoons per week, approximately 3 hours per day. Example: Monday through Thursday, 4:00 PM to 7:00 PM. Designed so students can attend school during the day.
- Adolescent Substance Use IOP
- Typically 3 to 4 days per week, approximately 3 hours per session, about 9 to 12 hours weekly.
- Typical length of treatment
- Most individuals participate for approximately 6 to 12 weeks, depending on clinical need and progress.
Do you treat adolescents?
Yes. Our adolescent programs serve teens ages 13 to 17 with developmentally appropriate care. Family participation is often incorporated to improve communication, establish healthy boundaries, and strengthen support systems.
Do you accept insurance?
Insurance and payment information will be finalized before launch. Please contact us to discuss coverage, self-pay options, and any questions about cost.
Can you help someone coming out of the hospital or a residential program?
Yes. Our IOP is specifically designed as step-down support for individuals transitioning from inpatient hospitalization, residential treatment, or crisis stabilization who need continued structure and clinical care.
Do you accept referrals from providers, schools, or courts?
Yes. We welcome referrals from primary care providers, psychiatrists, hospitals and emergency departments, residential programs, crisis stabilization units, schools and colleges, juvenile justice and court systems, probation and parole, DFCS, EAPs, community providers, and faith-based organizations.
What if someone needs a higher level of care?
Individuals who require detoxification, inpatient hospitalization, residential treatment, emergency medical care, or continuous supervision will be referred to a more appropriate level of care. Safety always comes first.
Is treatment confidential?
Yes. We provide confidential, nonjudgmental care and follow all applicable privacy laws, including HIPAA and federal confidentiality regulations for substance use treatment records.
What should I do in a crisis?
Our programs are not an emergency service. If you or someone you love is in immediate danger, call 911. For mental health crisis support, call or text 988 to reach the Suicide and Crisis Lifeline, available 24 hours a day.